Services

The Modalities

Webster Psychiatry & Medicine is a leader in the field of individual and multidisciplinary team treatment of adults. We provide the following modalities of treatment:

Assessment & Management

Diagnostic Evaluations

  • Each clinician at WP&M is well skilled at evaluating behaviors, experiences, and prior assessments (medical, neurological, psychiatric, and psychological). The initial intake appointment provides the clinician with the information necessary to understand the nature of a problem and provide a preliminary plan for change. The treatment plan is further refined as we continue to learn about our clients with each subsequent visit. We believe that education and understanding are critical to change, and we are committed to sharing our diagnostic impressions with clients as they develop over time.

Medication Evaluations

  • Fortunately, the field of mental health has seen an explosive growth of medications that affect the brain, behavior, thinking, and emotions. Administration of psycho-active medications requires careful and thoughtful consideration of potential benefits, risks, adverse effects, sensitivity to the use of such medications, and differences in responses based on age, gender, targeted symptoms, and general health status. Our clinicians have expertise in psychopharmacology across the spectrum of mental illness. We can help you or your loved one make the best decisions regarding short-term and long-term treatment options. Medication management of disorders is usually combined with other forms of treatment, and monitoring of progress is customized to the individual and their needs.

Individual Therapy

  • Clinicians at WP&M provide individual psychotherapy services for adults across a broad range of cognitive, emotional, and behavioral difficulties.

Webster Psychiatry & Medicine, PLLC

Consultation & Collaboration

Clinicians at WP&M are available to consult with other professionals involved in our patients' lives, such as family physicians, employers, therapists, and medical specialists. Clients often find this type of collaboration helpful, as it typically results in efficient and accurate sharing of information that leads to an improvement sooner.

Forms & Policies

New Patients

Welcome to our practice! We pride ourselves on providing quality psychiatric care in a patient-friendly atmosphere. We are accepting new patients on a wait-list basis, please call the office to provide your information.

Prior to your intake appointment, we ask that you complete a New Patient Packet and bring the completed forms with you to the office.

We will call to confirm your initial appointment two business days ahead of time. It is necessary for you to confirm that you will be attending the appointment. You must confirm by noon the business day before your appointment, otherwise, we will schedule someone from our waiting list at that appointment time. If you do not show or cancel after confirmation of the appointment, we reserve the right to not reschedule your appointment.

Please print out and complete a New Patient Packet and plan to arrive 15 minutes early for your first appointment.

Webster Psychiatry & Medicine, PLLC

Notice Of Privacy Practices

The confidentiality of your personal health information is critical to us.

Authorization For Release Of Information

Please use if you would like to add, update or revoke an Authorization for Release of information you have on file with our office.

Insurance

We no longer accept insurance as a payer for visits. Patients are expected to cover the whole costs of their visits the same day. If you seek reimbursement for services through an out-of-network benefit, the responsibility is yours alone. WP&M will not assist with this process.

Webster Psychiatry & Medicine, PLLC
Webster Psychiatry & Medicine, PLLC

Payments

We accept cash or credit cards (Discover, Visa, or Mastercard) for payment at the front desk. 

Failure to pay at the time of service may result in your appointment's cancellation and be considered a missed appointment. There will also be a $15 late fee added to your account. We encourage all patients to enroll in a Health Spending Account (HSA). We accept HSA Visa and MasterCard for payment.

Mailed checks returned for insufficient funds will result in a $25 returned check fee added to your account.

You may contact your insurance company and see if your policy has out-of-network benefits, meaning you may be reimbursed for a portion of what you have paid. This is handled strictly between you and your insurance company. Our billed charges are as followed:

  • Intake Evaluation $350

  • 46-60 minute follow up visit $350

  • 36-45 minute follow up visit $250

  • 16-30 minute follow up visit $175

  • 05-15 medication check visit $125

  • Additional time spent in visits past 60-minutes: $50 charge for each 15-minute increment

Appointments

Your appointment time is reserved especially for you, and it is your responsibility to notify us if you are unable to keep your scheduled appointment. If you fail to notify us of cancellation at least 48 hours before a scheduled appointment or do not show for a scheduled appointment, we will charge your account the full amount of the visit. This fee is due prior to your next scheduled appointment. This fee may be waived one time per calendar year in case of an emergency. If there is a second emergency cancellation in a calendar year, you will be charged for the second cancellation. To be compliant with our 48-hour cancellation policy, you must cancel your appointment by 5:00 pm two business days before the scheduled appointment. We have a 24-hour answering machine; messages are time-stamped, and cancellation messages will need to be compliant with our policy. If you are charged for three No Shows and Late Cancellations in one year, you will be subject to dismissal from the practice.

If you arrive late for a scheduled appointment, we reserve the right to reschedule your appointment and charge you for a missed appointment.

Webster Psychiatry & Medicine, PLLC

Medications

We require an office visit at minimum every 3-months and will prescribe a maximum of 3 month's supply of medications for non-controlled substances. We require an office visit every 30 days for controlled substances if the medication is being used regularly and not on an "as needed" basis. It is the patient's responsibility to ensure our office is directly notified of medication refill requests ONE WEEK before running out of medication. We require that patients contact our office directly for requests, and you may leave a message if the front desk is unavailable. We do not process medication refill requests after hours, on weekends, or on holidays, please plan accordingly.

Please ask if you have any questions regarding our office policies. 

Frequently Asked Questions

No, you do not need a referral from another doctor to be seen by one of the providers at WP&M. To make an appointment, simply call the office at (585) 670-0507 and inform the front office you would like to be put on our wait list. If you have a referral from another doctor, it is always helpful for your doctor(s) to share information with our doctors. A formal request to share confidential information will be discussed with you upon your first visit.

We no longer accept insurance at our office. If you would like to submit out-of-network claims, this is strictly between you and your insurance company. Please contact your member services line for your insurance company if you have any questions.

We collect payment at the time of service. For your convenience, we accept cash and major credit cards (Discover, Mastercard, and Visa). 

We ask that you plan to arrive about 15 minutes early for your first visit at WP&M. This allows time to fill out necessary paperwork before the first visit and allows time for unexpected difficulties getting to our office. If you bring a family member or a friend, the provider will likely want to meet with you first. At the end of the first visit, you and your provider will arrive at a plan for the next step(s) in your care. If medication is requested, it may or may not be prescribed during your first visit, depending on individual circumstances. Most first visits are between 45 and 75 minutes, depending on clinical needs and ability to cover desired information. If all the important information cannot be covered in the first visit, plans will be made for a second visit to cover the other related issues. If you have records from any prior evaluation elsewhere, we ask that you please have such records forwarded to our office prior to your Intake Evaluation.

Yes! Our office is compliant with HIPAA (Health Insurance Portability and Accountability Act) policies. We will not share any information about you or your visit(s) unless you authorize such release or transfer of information. If you would like your records sent to another clinician, we ask that you either fill out one of our "Authorization For Release of Information" forms. We take confidentiality very seriously, and we follow the legal definitions and parameters of keeping your information private. If you have specific questions about the legal limits of confidentiality, please ask our staff at WP&M.

While we collaborate with the local hospitals, psychiatric and non-psychiatric, our practice is only an outpatient practice. Whether you are coming out of the hospital or going into a hospital, our doctors will work closely with or recommend a specific doctor for your inpatient needs. For psychiatric hospitalizations, our clinicians work very closely with the inpatient doctor to maximize your stay's efficiency and benefits. Our goal is to make your continuity of care seamless and as comfortable and efficient as possible. We have the necessary forms in our office to permit exchanges of records and information at your request.

Our clinicians do provide emergency services for existing patients only. During your first visit, we explain how to utilize WP&M and the community's emergency services. A covering clinician is available for true psychiatric emergencies 24 hours per day, by pager, phone consultation, and planning utilization of community resources. Community resources include:

  • Your local emergency room. All hospitals have the capability to evaluate psychiatric emergencies and provide an acute plan for needed services.
  • Your primary care doctor or 911 for emergency assistance.

Most providers will not release your confidential medical or mental health records without your permission. To have records sent to WP&M, simply request that your pertinent records be sent to our office. It is best to make this request in writing and either delivered or faxed to the sending office. Feel free to utilize our "Authorization For Release of Information" form to download from this website or obtain from our office.

Yes. A second opinion is simply another clinician doing a separate, independent evaluation. This second evaluation will result in an "opinion" from the clinician about the diagnosis and treatment plan compared to any prior evaluation(s). It is not uncommon for many of our clients to have been treated elsewhere prior to coming to WP&M. It is up to you to decide if you want our doctor to have the information from any prior evaluation(s) at the time of your Intake Evaluation at WP&M. It is usually more helpful to have all prior evaluations reviewed prior to your first appointment at WP&M so that our doctor can focus more closely on the concerning issue(s) and spend less time on issues previously investigated by other doctors. After the Intake Evaluation, you are free to follow up with our clinicians' recommendations or take your treatment elsewhere.