Webster Psychiatry & Medicine is a leader in the field of individual and multidisciplinary team treatment of adults. We provide the following modalities of treatment:
Assessment & Management
Each clinician at WP&M is well skilled at evaluating behaviors, experiences, and prior assessments (medical, neurological, psychiatric, and psychological). The initial intake appointment provides the clinician with the information necessary to understand the nature of a problem and provide a preliminary plan for change. The treatment plan is further refined as we continue to learn about our clients with each subsequent visit. We believe that education and understanding are critical to change, and we are committed to sharing our diagnostic impressions with clients as they develop over time.
Fortunately, the field of mental health has seen an explosive growth of medications that affect the brain, behavior, thinking, and emotions. Administration of psycho-active medications requires careful and thoughtful consideration of potential benefits, risks, adverse effects, sensitivity to the use of such medications, and differences in responses based on age, gender, targeted symptoms, and general health status. Our psychiatrists and nurse practitioners have expertise in psychopharmacology across the spectrum of mental illness. We can help you or your loved one make the best decisions regarding short-term and long-term treatment options. Medication management of disorders is usually combined with other forms of treatment, and monitoring of progress is customized to the individual and his/her needs.
Clinicians at WP&M provide individual psychotherapy services for adults across a broad range of cognitive, emotional, and behavioral difficulties.
Consultation & Collaboration
Clinicians at WP&M are available to consult with other professionals involved in our patients' lives, such as family physicians, employers, therapists, and medical specialists. Clients often find this type of collaboration helpful, as it typically results in efficient and accurate sharing of information that leads to an improvement sooner.
Forms & Policies
Welcome to our practice! We pride ourselves on providing quality psychiatric care in a patient-friendly atmosphere. We ask that you complete a New Patient Packet and bring the completed forms, along with your insurance card, to your initial appointment.
We will call to confirm your initial appointment two business days ahead of time. It is necessary for you to confirm that you will be attending the appointment. You must confirm by noon the business day before your appointment, otherwise, we will schedule someone from our waiting list at that appointment time. If you do not show or cancel after confirmation of the appointment, we reserve the right to not reschedule your appointment.
Please print out and complete a New Patient Packet and plan to arrive 15 minutes early for your first appointment.
Notice Of Privacy Practices
The confidentiality of your personal health information is critical to us.
Authorization For Release Of Information
Please use if you would like to add, update or revoke an Authorization for Release of information you have on file with our office.
We will bill your medical insurance for any office services provided; if your insurance plan determines that the service is not covered, you will be responsible for its full charge. If your insurance fails to pay the submitted claim within 30 days, you will be responsible for the amount charged. You are also responsible for checking with your insurance plan for any prior authorization required. If your insurance denies the claim for lack of prior authorization, you will be responsible for the full charge of the service. If we do not accept your health insurance or do not have insurance, you will be responsible for the full charge of the service prior to your visit.
We accept cash or credit cards for payment at the front desk. We do not accept checks.
If you have a deductible plan, you are responsible for paying 100% of your medical expenses until you reach the deductible. After that, you may still be responsible for a percentage of the cost (co-insurance) until you reach an out-of-pocket maximum.
We will contact your insurance company before your appointment to determine whether your deductible or out-of-pocket maximum has been met. If not, we will be collecting payment from you at the time of service. Failure to pay a deductible, co-insurance, or co-pay at the time of service may result in your appointment's cancellation and be considered a missed appointment. There will also be a $15 late fee added to your account. Your insurance company determines the costs for visits to our office, and these rates can vary by plan. We encourage all patients who have a deductible plan to enroll in a Health Spending Account (HSA). We accept HSA Visa and MasterCard for payment.
Mailed checks returned for insufficient funds will result in a $25 returned check fee added to your account.
If you have insurance not accepted at our office, we will collect the billed charges in full from you. You may contact your insurance company and see if your policy has out-of-network benefits, meaning you may be reimbursed for a portion of what you have paid. This is handled strictly between you and your insurance company. Our billed charges are:
Initial visit $350
40-45 minute follow up visit $250
20-30 minute follow up visit $200
10-15 medication check visit $100
Your appointment time is reserved especially for you, and it is your responsibility to notify us if you are unable to keep your scheduled appointment. If you fail to notify us of cancellation at least 48 hours before a scheduled appointment or do not show for a scheduled appointment, we will charge your account the full amount of the visit, ranging from $100 to $175. This fee is due prior to your next scheduled appointment. This fee may be waived one time per calendar year in case of an emergency. If there is a second emergency cancellation in a calendar year, you will be charged for the second cancellation. To be compliant with our 48-hour cancellation policy, you must cancel your appointment by 5:00 pm two business days before the scheduled appointment. We have a 24-hour answering machine; messages are time-stamped, and cancellation messages will need to be compliant with our policy. If you are charged for three No Shows and Late Cancellations in one year, you will be subject to dismissal from the practice.
If you arrive late for a scheduled appointment, we reserve the right to reschedule your appointment and charge you for a missed appointment.
We require an office visit a minimum of every 3-months and will prescribe a maximum of 3 month's supply of medications for non-controlled substances. We require an office visit every 30 days for controlled substances if the medication is being used regularly and not on an "as needed" basis. The patient's responsibility is to ensure our office is directly notified of medication refill requests ONE WEEK before running out of medication. We require that patients contact our office directly for requests, and you may leave a message on our dedicated refill request line. We do not process medication refill requests after hours, on weekends, or on holidays.
Please ask if you have any questions regarding our office policies. Please contact Member Services at your insurance company if you have questions about your insurance plan.
Frequently Asked Questions
No, you do not need a referral from another doctor to be seen by one of the providers at WP&M. To make an appointment, simply call the office at (585) 670-0507 and inform the receptionist you would like to schedule your first appointment. If you have a referral from another doctor, it is always helpful for your doctor(s) to share information with our doctors. A formal request to share confidential information will be discussed with you upon your first visit.
At WP&M, our clinicians are providers for Excellus BCBS and Aetna. Mental health coverage is separate and sometimes different from your physical health coverage. Few plans ask for pre-authorization by your PCP before you can use your mental health benefits and regulate the number of authorized visits. Most plans cover your outpatient mental health visits, whether to a psychiatrist or therapist as a co-pay and some as a co-insurance. The difference between a co-insurance and co-pay is that you have to pay your yearly deductible before the insurance starts covering the visit at a pre-set percentage of the allowed billable dollar amount of the visit
Yes, we do. Also, if we are not on your insurance panel, you may have "out-of-network mental health benefits." Such benefits reimburse you for the cost of your visit at a certain percentage of usual and customary rates. We collect payment at the time of service. For your convenience, we accept cash and major credit cards. If your financial situation is unique, our Office Manager is available to discuss setting up payment plans as necessary. If your situation is different from the otherwise described here, please call our office to discuss how we may help you obtain the care you desire.
We ask that you plan to arrive about 15 minutes early for your first visit at WP&M. This allows time to fill out necessary paperwork before the first visit and allows time for unexpected difficulties getting to our office. If you bring a family member or a friend, the provider will likely want to meet with you first. At the end of the first visit, you and your provider will arrive at a plan for the next step(s) in your care. If medication is requested, it may or may not be prescribed during your first visit, depending on individual circumstances. Most first visits are between 45 and 75 minutes, depending on clinical needs and ability to cover desired information. If all the important information cannot be covered in the first visit, plans will be made for a second visit to cover the other related issues. Suppose you have records from any prior evaluation elsewhere. In that case, we ask that you have such records forward to our office prior to your Intake Evaluation, if possible, for review by your provider at WP&M.
Yes! Our office is compliant with HIPAA (Health Insurance Portability and Accountability Act) policies. We will not share any information about you or your visit(s) unless you authorize such release or transfer of information. Suppose you would like your records sent to another clinician. In that case, we ask that you either fill out one of our "Authorization For Release of Information" forms or that you otherwise execute a written release of information. We take confidentiality very seriously, and we follow the legal definitions and parameters of keeping your information private. If you have specific questions about the legal limits of confidentiality, please ask our staff at WP&M.
While we collaborate with the local hospitals, psychiatric and non-psychiatric, our practice is only an outpatient practice. Whether you are coming out of the hospital or going into a hospital, our doctors will work closely with or recommend a specific doctor for your inpatient needs. For psychiatric hospitalizations, our clinicians work very closely with the inpatient doctor to maximize your stay's efficiency and benefits. Our goal is to make your continuity of care seamless and as comfortable and efficient as possible. We have the necessary forms in our office to permit exchanges of records and information at your request.
Our clinicians do provide emergency services for existing patients only. During your first visit and on our office voice mail, we explain how to utilize WP&M and the community's emergency services. A covering clinician is available for true psychiatric emergencies 24 hours per day, by pager, phone consultation, and planning utilization of community resources. Additionally, community resources include:
- Your local emergency room.
- You may utilize your local hospital and emergency room for psychiatric emergencies. All hospitals have the capability to evaluate psychiatric emergencies and provide an acute plan for needed services.
- Your primary care doctor or 911 for emergency assistance.
Most providers will not release your confidential medical or mental health records without your permission. To have records sent to WP&M, simply request that your pertinent records be sent to our office. It is best to make this request in writing and either delivered or faxed to the sending office. Feel free to utilize our "Authorization For Release of Information" form to download from this website or obtain from our office.
Yes. A second opinion is simply another clinician doing a separate, independent evaluation. This second evaluation will result in an "opinion" from the clinician about the diagnosis and treatment plan compared to any prior evaluation(s). It is not uncommon for many of our clients to have been treated elsewhere prior to coming to WP&M. It is up to you to decide if you want our doctor to have the information from any prior evaluation(s) at the time of your Intake Evaluation at WP&M. It is usually more helpful to have all prior evaluations reviewed prior to your first appointment at WP&M so that our doctor can focus more closely on the concerning issue(s) and spend less time on issues previously investigated by other doctors. After the Intake Evaluation, you are free to follow up with our clinicians' recommendations or take your treatment elsewhere.